We encourage you to advise us if you feel you have cause for complaint. You should first raise it with KompletCare’s management. We will address any complaint you may have fairly, promptly and in a confidential manner. If there is a dispute which cannot be resolved locally or regionally, the dispute may be referred by you, the Client Representative or management to:
Linda Sharrock (The Director)
Phone: 08 8265 5696
Fax: 8164 1884
In writing: KompleteCare 5/977 North East Road Modbury, SA, 5092 Please address to Director.
Complaints may also be referred to a number of services as set out below.
- NDIS Quality and Safeguards Commission.
- The NDIS Quality and Safeguards Commission is a new independent agency established to improve the quality and
safety of NDIS supports and services. Complaints can be made:
You can submit a complaint through the Online Complaints Form.
They will respond to you during business hours; within 24 to 48 hours after receiving your complaint. If your matter is urgent, please free call 1800 035 544
For more details see: https://www.ndiscommission.gov.au/about/contact
By phone: 1800 035 544
Translating and Interpreting Service (TIS) – 131 450
Aboriginal Interpreter Service (AIS) – 1800 334 944
Kimberley Interpreting Service (KIS) – 08 9192 3981
For hearing or speech impaired TTY users phone 1800 555 677 then ask for 1800 951 822
For Speak and Listen users phone 1800 555 727 then ask for 1800 951 822
For Internet relay users connect to https://www.iprelay.com.au/call/index.aspx and enter 1800 035 544
Address your letter to the National Disability Quality and Safeguard Commission:
GPO Box 210, Penrith, NSW 2750.
Feedback, comment and suggestions:
If you have any feedback, comments or suggestions please either:
Verbally – Call and speak to your co-ordinator or the Director.
In writing – There is a feedback form that you can use if you prefer.